We are closely monitoring Hurricane Dorian, and will post information as it is available. Please check back periodically for more information.
Local & Resort Information for Palmera Resorts (Updated 5/13/2020)
We are closely monitoring the progress of COVID-19 and consulting the latest guidance from the Centers for Disease Control and Prevention (CDC). The health and well-being of our valued guests, staff and community are extremely important to us. As we progress with visitors and guests, we will continue to make safety our top priority for everyone visiting and working at our resort.
As of 5/11, restaurants are now open for inside and outside dining with limitations. They are also still offering curbside pickup and delivery options.
As of 5/18, close contact service providers, fitness and exercise centers, commercial gyms and public or commercial pools will be able to open with limitations. (Close contact service providers include: hair, nail and spa salons, body-art and tattoo facilities, massage-therapy establishments and massage services.)
Retail stores, bike shops and golf courses are also open.
What to Expect at the Resort Resort Amenities:
In accordance to state and local orders, as of May 18th resort pools and exercise facilities will be open with limitations.
This plan presents what we will do to keep our guests, employees, and our community safe. Each operating department has its own customized set of procedures, even more detailed than the summary presented here. It relies on the best available sanitization methods to ensure everyone enjoys a safe and memorable stay here at the resort. We will continue to refine and update our plan as we see adjustments from expert advice. Our procedures are extensive and for good cause will continue for safety of all.
Guests will be advised to practice physical distancing by maintaining six feet of separation from other groups of guests not traveling with them. This includes checking in, using elevators, or casually moving about the resort. Employees will be reminded to practice these same measures when dealing with guests and other employees whenever possible.
Resort Staff & Guest Safety Measures:
Staff required to frequently wash and sanitize their hands.
Commonly used resort areas will be cleaned by staff and cleaners on an aggressive schedule with no exception.
One person per arriving group should enter the clubhouse for check-in. Clubhouse will monitor number of guests occupying the building at the same time.
Any elevator should be used by one family at a time. Avoid any elevator use unless deemed necessary.
As occupancy allows, guest rooms will be rotated for usage to allow rooms to be unoccupied for some time so the room can be quarantined before another guest is allowed to occupy.
Cleaning staff will allow rooms to finish their quarantine stage before entering and cleaning for next guest.
These above-mentioned items are a summary of some actions the resort and guest will see happening to ensure all measures are taken here on property. More detailed items are implemented and staff will be working diligently to ensure that we are taking every measure available to provide safe vacations and working environments.
Thank you to all guests for abiding by these safety precautions.